| |
|||||||||
| |
|
|
|
|
|
|
|
|
|
| Frequently
Asked Questions |
||
| Here
are some of the most commonly asked questions we get from our website
visitors. Please read through these questions carefully, as they contain
answers to questions that we are regularly answering through e-mail. If
you do not find the answer to your question here, please feel free to
e-mail us and we will be happy to answer any questions you may have. Thank
you. |
||
| This list of questions is by no means complete and will be added to occassionally, as the need arises. | ||
| _________________________________________________________________________________ |
||
|
Why have your prices increased lately? (added 3/24/08) |
||
| _________________________________________________________________________________ |
||
| Why have your prices increased lately? | ||
|
Prices are going up all the time and the price of gas is affecting everything - from shipping costs, to fabric and materials, to labor and even our rent and electricity bills.
We have recently assessed our prices and realized we were actually LOSING money on a few of our more popular items. Yes, it was costing us money to make and sell a few things. That's no way to run a business. In order to remain in business and continue to offer the incredible quality and service we offer, we have had to increase our prices a bit. We know you appreciate our quality and service and that you wouldn't want us to go out of business because we aren't charging enough to make a living, eh? Subscribe to our Newsletter and receive a coupon for a 10% discount off your next order! | ||
| _________________________________________________________________________________ |
||
| Do you vend at Renaissance Faires? | ||
| We do not currently vend at Renaissance Faires. Our on-line catalog is currently the only place to acquire Crimson Gypsy Designs clothing. | ||
| _________________________________________________________________________________ |
||
| Do you have a printed catalog you can send out? | ||
We
do not have a printed catalog to send out. The photographs and descriptions
in the on-line catalog are the best photos we have of our clothing - and
the most comprehensive. Please feel free to print out any pages of our
catalog for your PERSONAL use. You may not reproduce any of the pages
within this website or use any of the images for any reason without prior
written permission from Crimson Gypsy Designs. |
||
| _________________________________________________________________________________ |
||
| What methods of payment do you accept? | ||
| We now accept Mastercard, Visa, American Express, Discover, Paypal, Personal Checks and Money Orders. | ||
| _________________________________________________________________________________ |
||
| How long does it take to receive an order? | ||
Current
production time changes throughout the year, depending on the season.
We are typically busiest Spring through Fall and a bit slower in the winter.
Current production time is listed on every ordering page on our website
as well as on our Shipping and Rush Service
Information page. |
||
| _________________________________________________________________________________ |
||
| Can you tell me when my order is scheduled for production? | ||
Generally,
you can check the production time on our catalog pages and count the weeks
from the date your placed your order and that is approximately when your
order will be scheduled to ship out. |
||
| _________________________________________________________________________________ |
||
| How far in advance should I place my order for my wedding/prom/renaissance faire, etc...? | ||
We
recommend placing your order a MINIMUM of 4 months in advance of any special
date you need your clothing for. All clothing is MADE TO ORDER and we
have several weeks to a couple of months of work booked in advance. |
||
You
want to be sure your clothing ships out at least a month in advance of
your required date, to make sure everything arrives on time, fits properly
and no adjustments need to be made. If you specify your wedding date is
less than 3 months from the date you place your order, rush fees will
be added to your order. |
||
| _________________________________________________________________________________ |
||
| Do you offer Rush Service? | ||
Please
contact us if you need your order before our current production time listed
on our catalog pages. We are able to offer a very limited amount of rush
service at this time on made-to-order items. |
||
| Please see our Shipping and Rush Service Information. | ||
| _________________________________________________________________________________ |
||
| Do you offer custom sizes? | ||
We
offer custom sizes on our corsets and doublets for people whom a standard
size would not fit or who want a more personal fit. There is a minimum
$50 custom size fee to adjust a pattern, and minimum $100 for a custom
drafted pattern from scratch, depending on the complexity of the design.
Please contact us for more information regarding custom sizes.
|
||
| _________________________________________________________________________________ |
||
| Can I get rush servcie for custom sized clothing? | ||
Rush
service is never available on custom size clothing. Custom sizes require
additional time to draft and fit the patterns and are not available on
Rush Service. |
||
| _________________________________________________________________________________ |
||
| Can I send you my own fabric to use? | ||
If
you would like to send your own fabric to be used for a garment, please
contact us. The price of the garment will be the lowest price listed for
that garment - we do not subtract from the price of clothing for providing
your own fabric. Providing your own fabric will generally increase the
price of your clothing as you will be paying retail prices for the fabric
of your choice. However, you are then guaranteed that you will have a
garment completely unique to you and no one else will have your exact
garment. |
||
| _________________________________________________________________________________ |
||
| Can the size of my clothing be altered once it is made? | ||
| Our
clothing is permanently finished with grommets at most of the side seams
and it would be near impossible to take the grommets out and adjust the
size of a garment without destroying it. Our sewing methods are such that
it would be much easier to create a new piece of clothing than to take
something apart and alter the size once it is finished. Chemises and skirts
are more flexible in the sizing and we do not feel it would ever be necessary
to alter the size of any of our clothing once it is completed. |
||
Please
take accurate measurements and consult our <a href="sizes.htm">Size
Charts</a>before placing your order. If you are still unsure which
size you require, please contact us and we will be happy to assist you
in choosing the appropriate size. |
||
| _________________________________________________________________________________ |
||
| What if I lose weight after sending you my measurements? | ||
If
you are planning to lose weight after ordering your clothing, please visit
a local tailor or seamstress and have your measurements taken professionally.
This is much less expensive than paying for rush service, and much less
stressful all around. With careful planning, a garment can be made for
you to take your anticipated size into account. If your garment does not
fit based upon the anticipated measurements you send, we are not responsible
for the sizing inaccuracies. Standard size clothing can be returned, unworn,
and you will receive a refund minus shipping charges and a 15% restocking
fee. |
||
| _________________________________________________________________________________ |
||
| I
have this idea for a dress... I saw this dress in a movie... If I sent you a sketch, could you make it for me? |
||
| We currently only work with our own patterns and designs. | ||
| _________________________________________________________________________________ |
||
| I
have a medieval/renaissance wedding to go to in 2 weeks. Can I have something made by then? |
||
| We
now have in-stock items available to ship within 3-5 business days. Please
see our in-stock page for our in-stock ordering page. UPS Next Day or
2nd Day Air can be arranged for additional shipping fees. |
||
Two
weeks is really not long enough to have made-to-order clothing completed
and delivered. We may be able to offer Rush Service on a VERY limited
basis for additional fees. Please contact us to request information about
Rush Service availability if absolutely necessary. |
||
| _________________________________________________________________________________ |
||
| Do you accept returns or exchanges? | ||
| We accept returns on all unworn clothing for exchange only. Exchanges are accepted for the cost of additional shipping fees plus a 20% restocking fee on the returned clothing.
Please see our Ordering Information page for additional information regarding returns and exchanges. |
||
| _________________________________________________________________________________ |
||
| Can I cancel an order once it's been placed? | ||
| Orders can be cancelled up to the time they are put into the production schedule. Since our clothing is made-to-order, once your order is in the production schedule, and time has been put into making it, there will be a 50% cancellation fee for orders that have already been started.
Please see our Order Information page for more information regarding cancellation of orders. |
||
_________________________________________________________________________________ |
|
This page was last modified on March 24, 2008
All images, material and fashion designs on this site copyright Crimson Gypsy Designs © 1999 - 2008. All rights reserved. |
